Important information of your reservation
We contact you regarding the reservations that you have contracted in our establishments.
Due to the new measures published by the Spanish government, we need your help in order to optimize our processes and ensure the correct separation between clients and their security.
We need to know in the case of each client, if they will travel to the hotel, approximate arrival time, and province of origin.
Likewise, due to the new measures that refer to the communal areas, we inform you that by law we cannot open a restaurant, bar, solarium, swimming pools ... among other communal areas of the hotel. Therefore, only Accommodation Only service can be offered.
Ibersol offers two solutions to this situation.
1) Modification of dates without charges for reservations with arrival date until June 25, 2020. The arrival date may be modified until December 31, 2021. If you choose this situation, Ibersol offers 10% of additional discount to the total of the new valuation of the reservation.
2) Compensate customers who decide not to modify dates and they decide to come to the hotel. We offer a discount of 5% of the total amount of the reservation due to the restrictions of use of the communal areas. Likewise, to offset the government's decree on not being able to offer meal services, the discounts will be applied according to the rates to change all the reservations to Room Only.
We would appreciate that you inform us of the final customer's decision and you can provide our email email@example.com to optimize communication with the end customer. We do not expect your collaboration to improve the operation of our services and help customers.
Likewise, we remind you that one year ago Ibersol implemented an ONLINE CHECK-IN service that allows the completion of all the bureaucratic procedures before arrival at the hotel and saves time at the reception, which will surely help us all in this situation. This service is available on our website and the customer must know the intermediary's reservation number to use this option.
We appreciate your attention and we request that you provide us with the preferred choice and the information requested to the email address: (MAIL HOTEL).